About Karen Todd








Letters to Karen Todd



Karen Todd is a Human Resources Executive and Consultant with over 18 years experience in organizations taking leading edge positions in change management and employee engagement.

Over twelve years with a large Canadian Bank she held a variety of Senior HR Consulting positions operating as a strategic business partner with the most senior leaders of many line and staff functions including:
  • Commercial Banking
  • Customer Segmentation & Strategy Development
  • Marketing
  • Finance
  • Corporate Communications
  • Legal
  • Personal Investments Product Management groups.

Karen is an expert on helping organizations implement change, transform organizational cultures, and increase change resilience.

In her most recent corporate role as Vice President, Human Resources, for a personal lines home and auto insurance company in Canada, Karen transformed the HR function from a transaction oriented “personnel function” into a value-add, strategic human resources function involved in business performance consulting activities throughout the company. She played a key leadership role in changing the “command and control” culture of the organization to one of employee engagement and service passion. Karen and her team supported managers and employees at all levels to implement several large changes which contributed significantly to returning the business to profitability in record time. She also supported the organization through an acquisition.

Karen has coached hundreds of people who agree she has made a positive difference to both their organization, and to the personal and professional lives of individuals at all levels.

“I firmly believe that I am still here today because of your guidance and help…I always knew I could turn to you for advice and you were always willing to give it. It is ironic that the best piece of advice you ever gave me was one of my first dealings with you. It was “never be afraid to ask for help.” I’ve never forgotten that and I have used it both inside and outside of the office. I have also not been afraid to pass that advice on to others.”
- Tom Wilson, Vice-President, Underwriting & Production , Liberty Insurance
Company of Canada

“Thank you for the opportunity to learn and grow and develop. You have
taught me so much. Not only have you been a teacher, a mentor, a leader – you have also been a friend. You are an inspiration! The impact you have had on the employees and this organization has been significant. We wouldn’t be where we are today without you.”
- Elaine Zapotoczny, Human Resources Consultant, Liberty Mutual Insurance Company

“If I had to write about the influence you have had on my life, it would take the shape of a novel. Because of you I have developed skill sets to propel me into this new world.”
- Carol Duffy, Manager, Learning and Development, TD Insurance

“The sense or community you created in this company will live on.”
- Lois Pinder, Call Centre Supervisor, Liberty Mutual Insurance Company

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Karen holds an Honours B.A. in Political Science & Economics from York University and a Bachelor of Education from the University of Toronto.

She lives with her three stepsons Adam, Matthew and Thomas and her daughter Meghan. Karen recently became a grandmother when her oldest stepson Michael, and his wife Kristi, welcomed little Emmett to their family.